How can we help?

Our mobile applications are available on both the Apple App Store and Google Play Store. Simply search for the app name or use the download links provided on the product page. If you cannot find it, contact us and we will send you the direct link.

First, make sure your operating system is up to date (iOS 14+ or Android 8+). Try force-closing the app and reopening it. If the issue persists, uninstall the app, restart your device, and reinstall. If it still crashes, contact our support team with your device model and OS version.

On the login screen, tap "Forgot Password" and enter your registered email address. You will receive a password reset link within a few minutes. Check your spam folder if you do not see it in your inbox.

Yes. You can log in to your account on multiple devices simultaneously. Your data is synced in real time across all devices.

Go to Settings → Notifications inside the app to manage your preferences. You can also manage notifications from your device's system settings under the app permissions.

Ensure you have a stable internet connection. Check that camera permissions are granted to the app. Clean your camera lens and make sure the QR code is well-lit and not damaged. If the problem continues, try restarting the app or contact support.

Our web applications support the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience. Internet Explorer is not supported.

Clear your browser cache and cookies, then try again. Make sure Caps Lock is off when entering your password. If you still cannot log in, use the "Forgot Password" option. For account lockouts, contact our support team directly.

Navigate to Settings → Team Management and click "Invite Member". Enter their email address and select their role. They will receive an invitation email with instructions to join your workspace.

Yes. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We comply with GDPR and conduct regular security audits. Your data is hosted on enterprise-grade cloud infrastructure.

Yes. You can export your data in CSV, Excel, or PDF formats from the Reports section. For bulk exports or custom formats, contact our support team.

Try refreshing the page first. If the issue persists, take a screenshot and note the steps to reproduce the problem. Then contact our support team with this information so we can investigate promptly.

Log in and go to Settings → Profile. You can update your name, email address, phone number, and profile photo. Changes are saved automatically.

To request account deletion, contact our support team at support@iwwomi.com with the subject "Account Deletion Request". Please note that this action is irreversible and all your data will be permanently removed within 30 days.

For billing inquiries, please contact us at support@iwwomi.com with your account email and invoice number. Our team will respond within 1 business day.