This page explains how to manage and delete your account in the Trasya mobile application, published by TRASYA Lojistik on the Apple App Store and Google Play.
Your account
A Trasya driver account contains your identity information (name, surname, phone number, e-mail), driver and vehicle details, your job and load history, and your notification preferences. You can view and update your profile information from the Profile section inside the App.
How to delete your account
You can request deletion of your account and associated personal data in either of two ways:
1. From inside the App
Open the App and go to Profile → Settings → Delete Account, then confirm. Your deletion request is submitted immediately.
2. By e-mail
Send an e-mail to info@trasya.com with the subject line "Account Deletion Request" from the e-mail address registered to your account, including the phone number you use to sign in. We may contact you to verify your identity before processing the request.
What happens after deletion
- Your account is deactivated immediately and you can no longer sign in.
- Your personal data — profile, documents, device tokens, and notification data — is deleted within 30 days.
- Records we are legally required to keep (e.g. transport and commercial records tied to completed jobs) are retained only for their statutory retention periods and then deleted. During that period they are not used for any other purpose.
- Deletion is permanent and cannot be undone. If you return later, you will need to create a new account.
Deleting some data without closing your account
If you want specific data corrected or deleted without closing your account (for example an outdated document), e-mail info@trasya.com and describe the data in question. We will respond in accordance with KVKK and, where applicable, the GDPR.
Questions
For anything related to your account or data, contact TRASYA Lojistik at info@trasya.com. See also the Privacy Policy for full details on how your data is processed.